Question 1

How do I renew my lease?

Accepted Answer

Tenants may request lease renewal by contacting the landlord 60 days before expiration. A new lease agreement will be sent for review at least 30 days before the current lease ends. Terms are subject to mutual agreement.

Question 2

How do I check the status of a maintenance request?

Accepted Answer

To check the status of a maintenance request, tenants can contact the property manager directly. Most routine requests are resolved within 3-5 business days. Urgent issues are addressed within 24 hours.

Question 3

When is rent due, and what happens if I pay late?

Accepted Answer

Rent is due on the 1st of each month. A late fee of 5% applies after the 5th. Tenants experiencing hardship may request a payment extension of up to 5 days by contacting the landlord before the due date.

Question 4

When will I get my security deposit back?

Accepted Answer

Security deposits are returned within 21 days after move-out, minus any deductions for damages beyond normal wear and tear. An itemized statement of deductions is provided.

Question 5

How are parking spaces assigned?

Accepted Answer

Parking spaces are assigned at move-in. To request a change, contact the property manager. Unassigned parking is available in the lot at first-come basis.

Question 6

What is the pet policy?

Accepted Answer

Pets are allowed with an approved pet application and a refundable pet deposit. Breeds restrictions apply. Contact the property manager to verify eligibility before bringing a pet onto the property.

Question 7

What should I do about a noise complaint?

Accepted Answer

For noise issues, first document the date, time, and description of the disturbance. Contact the property manager with this information. Repeated violations may result in lease violations.

Question 8

Who is responsible for utility bills?

Accepted Answer

Utility bills are the tenant's responsibility unless otherwise specified in the lease. If you believe there is an error on your bill, contact the utility provider directly with account details.

Question 9

What is the move-out procedure?

Accepted Answer

Provide 30 days written notice before vacating. Schedule a move-out inspection. Remove all personal belongings and clean the unit. Keys and parking passes must be returned to the property manager.

Question 10

How does early lease termination work?

Accepted Answer

Early lease termination requires 30 days written notice and payment of early termination fees as outlined in the lease agreement. The landlord may agree to release the tenant from the lease if a suitable replacement tenant is found.

Question 11

How much notice will I get for a rent increase?

Accepted Answer

Rent increases are communicated in writing at least 60 days before the new rate takes effect. The increase cannot take effect during an active lease term.

Question 12

How much notice will I get before someone enters my unit?

Accepted Answer

Property managers must provide 24-hour advance notice before entering a rental unit, except in emergencies. All entries are logged.

Question 13

Who handles appliance repairs?

Accepted Answer

For appliance repairs, submit a maintenance request. Major appliances (refrigerator, stove, dishwasher) are maintained by the landlord. Tenant-caused damage is billed to the tenant.

Question 14

How do I request pest control?

Accepted Answer

Contact the property manager to schedule pest control treatment. Routine pest control is provided quarterly at no additional cost. Tenant-caused infestations may be charged to the tenant.

Question 15

Who do I contact in an emergency?

Accepted Answer

For genuine emergencies (gas leak, flood, fire), call 911 first. For urgent property issues outside business hours, call the emergency maintenance line provided at move-in.

Questions Aerie tenants
ask most often.

Leases & renewal

Payments & deposits

Maintenance & repairs

Property & pets

Move-in & out

Utilities & emergencies

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Questions Aerie tenantsask most often.